Frequently Asked Questions

Get answers to common questions about Custom Color Session.

Consultation lets your stylist assess hair history, condition, and color goals. It determines whether a single session is safe or if staged appointments are needed, outlines techniques, and sets realistic expectations for time, cost, and achievable results to protect hair health.

Sessions are full-day appointments, usually ranging from six to ten hours depending on starting color, complexity, and needed treatments. Your stylist will give a more precise time estimate during consultation and schedule accordingly to ensure quality and safety.

We prioritize hair health using bond-repair treatments, tailored lifting levels, and professional products. Some processing is necessary, but we mitigate damage with conditioning services and a phased plan if hair is fragile. Your stylist will recommend aftercare to maintain strength and tone.

Not always. Desired shade, existing color, and hair integrity determine feasibility. Some dramatic changes require multiple sessions to avoid excessive damage. Your stylist will outline realistic options and timelines during consultation, prioritizing both results and long-term hair health.

Avoid chemical treatments and heavy at-home coloring for at least two weeks. Come with hair unwashed one day, free of excessive product. Bring photos and be ready to discuss history. Your stylist will provide any additional prep instructions after consultation.

Use sulfate-free, color-safe shampoos, cool water rinses, and regular bond-building treatments. Schedule touch-ups and conditioning appointments as recommended. Avoid excessive heat and chlorine. We'll provide a personalized aftercare plan and professional products to protect vibrancy and hair strength between visits.